Your questions answered

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Can't find the availability you want?

Our websites are always up to date with the availability that each property has loaded onto the system.  You could try our advanced search service if you are willing to change properties during your stay. If you are attempting to book far in advance, it may be worth returning to the website at a later date as most rooms are made available between two and three months in advance.

Please note that some destinations have age restrictions relating to children.

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Want details of the cancellation or privacy policy, or other Ts and Cs?

Please see SpeedyBooker's Terms and Conditions (section 3 for cancellation policy) or the Privacy Policy.

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Are we allowed extra guests in rooms?

Strictly no extra guests are allowed in rooms. Extra mattresses, blow up beds, and two guests sharing a single bed is not permitted under any circumstances.

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Am I allowed to bring children?

The easiest way to find this out is to enter the correct age bracket of all guests during the booking process.  This ensures that only those properties allowing children will show. There are no discounted rates in place for children.

All children over 2 years of age must have their own bed. If you have a child aged 2 years or under, they are normally able to sleep in a travel cot which must be provided by you. In this case, firstly you should find a Vendor suitable for young children by entering your child in the correct age category on the search form. Once you have browsed the rooms and facilities and have decided which Vendor is most suitable, please then make your search again leaving out the baby from the Under 10 category on the search form, book your chosen room(s) and write in the Additional Information section that you are bringing a baby and will provide a travel cot. If there is a problem with having a travel cot the Vendor will contact you.

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Room definitions: what do "ensuite"/"standard"/"twin" mean?

"Single" means a single bed in a room for not more than one person.

"Twin" means two single beds in a room.  Not more than two people per room.

A “standard” room typically has a shared bathroom. An indication of the number of rooms per bathroom should be explained in the room description.

“Ensuite” means that this room has its own private WC facilities including a toilet and shower/bath.

“B&B” means “bed and breakfast” – i.e. that breakfast is provided with this room type.

“Room only” means that no breakfast is available for this room type, and that kitchen facilities may be limited.

“Self-catering”, means that no breakfast is available for this room type, and that kitchen facilities are provided for you to prepare your own meals.

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Are linen and towels provided?

Linen and towels are provided unless otherwise stated.

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Can you tell me more about a particular property please?

Please select the destination from this list...

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    Are you having difficulties making a payment?

    Suggestions include:

    • Check that your internet connection is reliable
    • Check that your card has sufficient clearance to make the payment
    • Check that your bank is not blocking the payment

    If you are still experiencing difficulties, please try using a different credit / debit card. If this doesn't work, please email us with details of the problem you are experiencing.

    We are unable to take bookings over the phone and cannot make any reservations without full payment of the amount due.

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    Are you having difficulties making a cancellation / amendment?

    All cancellations and amendments have to be made through the my booking section of the website.

    Cancellations and amendments must be made in advance of the arrival date (beyond that date, no refund will be payable).

    See Section 3 of the Terms and Conditions for more details.

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    Can rooms be reserved without payment?

    It is not possible to make any reservations without full payment of the amount due at the time of booking. We are also unable to take bookings over the phone.

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    Large group (e.g. of more than 20 people)?

    If sufficient availability exists for you to make your booking, please book through the website as normal, and you can mention specific requirements (such as catering or meeting rooms) in the Additional Information box on the booking form. If you are a group of more than 20 people and there is insufficient availability on the website, or you have a query regarding extra requirements such as catering or a meeting room, please send a group enquiry. Please note that your enquiry will automatically be sent to any properties in your location of interest which are large enough to accommodate your group. They will respond to you direct, and you can then revert back to those whose quotes are of interest.

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    Do you require a receipt?

    The booking confirmation email that you should have received having finalised your booking qualifies as a receipt. We are unable to issue any other forms of receipts or invoices.

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    Am I entitled to a promotion or discount?

    Promotion codes are only issued in very exceptional circumstances, by individual venues, and not in response to requests.

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    Having problems with the My Basket page?

    If you find that bookings do not appear in your basket after you have added them, this is probably due to you not having cookies enabled in your web browser. Enabling cookies is perfectly safe, and only takes a minute.

    To enable cookies in Internet Explorer:

    1. Click Start > Control Panel.
    2. Double-click the Internet Options icon.
    3. Click the Privacy tab.
    4. Click the Advanced button.
    5. Select the option 'Override automatic cookie handling' under the Cookies section in the Advanced Privacy Settings window.
    6. Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
    7. Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
    8. In the Internet Options window, click OK to exit.

    To enable cookies in Mozilla Firefox:

    1. Click Settings.
    2. Click Privacy in the top panel.
    3. Set 'Firefox will': to Use custom settings for history or Remember history.
    4. Click OK.

    To enable cookies in Chrome:

    1. In the Chrome browser, click on the menu, then select Settings.
    2. Click Show advanced settings.
    3. Click Content settings in the 'Privacy' section.
    4. Make sure Allow local data to be set is selected to allow both first-party and third-party cookies. For any given webpage, first-party cookies are cookies that are set by the site domain listed in the address bar. Third-party cookies come from other domain sources that have items, such as ads or images, embedded on the page. If you only want to accept first-party cookies, check the box next to Block third-party cookies and site data.

    To enable cookies in Safari:

    1. Go to the Safari drop-down menu.
    2. Select Preferences.
    3. Click Privacy in the top panel.
    4. Under 'Block Cookies' select the option 'Never'

    If you've already checked that your cookies are enabled and you're still having problems, try opening a new window in your browser. Sometimes using tabs in a single browser instance can cause your cookies to stick.

     

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    Interested in joining us?

    If you are interested in your property or tour being listed on our website, please email us. We will be pleased to hear from you and will respond quickly.

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